1. Overview
At InfinitiCloud, we strive to provide the best possible service to our customers. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.
2. Money-Back Guarantee
We offer a 7-day money-back guarantee for new customers on their first purchase. This guarantee applies to:
- First-time customers only
- Services purchased directly from InfinitiCloud
- Requests made within 7 days of the initial purchase
- Services that have not been used extensively
3. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Billing errors or duplicate charges
- Service cancellation within the money-back guarantee period
- Failure to deliver promised features or service levels
- Technical issues that prevent service usage for extended periods
4. Non-Refundable Items
The following are generally not eligible for refunds:
- Services used beyond the money-back guarantee period
- Add-on services or premium features
- Domain registrations and transfers
- SSL certificates and security add-ons
- Services terminated due to policy violations
- Partial months of service
5. Refund Process
To request a refund:
- Contact our support team via Discord or email
- Provide your account details and order information
- Explain the reason for your refund request
- Allow 3-5 business days for review and processing
- Refunds will be issued to the original payment method
6. Refund Timeline
Refund processing times vary by payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Cryptocurrency: 1-3 business days
- Bank Transfers: 7-14 business days
7. Service Cancellation
When you cancel your service:
- Your service will remain active until the end of your current billing period
- No refunds are issued for partial months
- You may request a data export within 30 days of cancellation
- All data will be permanently deleted after 30 days
8. Dispute Resolution
If you disagree with a refund decision:
- Contact our support team for further review
- Provide additional documentation if requested
- Escalate to management if necessary
- Consider mediation for unresolved disputes
9. Chargebacks
We strongly discourage chargebacks as they can result in:
- Immediate account suspension
- Loss of access to services and data
- Additional fees and processing costs
- Potential legal action
Please contact us first to resolve any billing issues before initiating a chargeback.
10. Special Circumstances
We may consider refunds in special circumstances such as:
- Extended service outages beyond our control
- Billing system errors affecting multiple customers
- Force majeure events impacting service delivery
- Compassionate circumstances (case-by-case basis)
11. Contact Information
For refund requests or questions about this policy, please contact us at:
12. Policy Updates
This refund policy may be updated from time to time. We will notify customers of significant changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.
